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HCPSS / NEWS

Zum Transportation Mobile App Launched

September 8th, 2023

The following information was shared with families whose children attend a school with bus transportation provided by Zum Services:

Zum App

Using the app will allow you to track your child’s bus in real-time, receive pick-up notifications if you choose, and view the driver for each ride.

To start using the Zum app, please follow these instructions:

  1. Download the app
  2. Log in to your account with the phone number or email address you have listed on your child’s record in Family File in HCPSS Connect
  3. Verify your access by entering the one-time code sent to your device
  4. Check the notification settings to ensure you’re receiving Zum notifications, if desired, so you’ll know when the bus is approaching and when your child has arrived at school

Additionally, HCPSS will continue to work with Zum to improve the parent/guardian app experience as needed.

Bus Delay Notifications

Effective Monday, Sept. 11, bus delays will no longer be posted to the HCPSS website. Parents/guardians with a child served by Zum may utilize the app to receive push notifications when their child’s bus is running more than 10 minutes late. These notifications will be sent only via in-app notifications if enabled to the parent/guardian who has downloaded and logged in to the app. Parents/guardians are encouraged to use the app in real-time to monitor their child’s bus status during school arrival and dismissal. Due to the larger than usual volume of delayed buses each day, it is likely that school-level email and texts may be delayed and the Zum application will provide the most up-to-date information.

Data Privacy

In order to create routes, issue timely notifications and updates, and provide the level of service HCPSS expects of our transportation contractors, some student/family data is shared with the contractors. This information sharing is vetted through our Office of Data Privacy, and a data privacy agreement is signed to require that contractors do not use this information for any reason beyond what is agreed upon.

This is not uncommon and occurs with contracted companies who provide services related to transportation, food and nutrition services, and other student and family supports. Only the necessary information to adequately provide the expected services is provided.

Answers to frequently asked questions related to the Zum app are posted on the HCPSS website and will be updated regularly.